Privacy Policy

Introduction

ClearObservium B.V. ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clearobservium.info and use our services.

This policy applies to all personal data processing activities carried out by ClearObservium in connection with our web retail solutions and services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

We collect and process various types of personal data when you interact with our website and services. The data we collect includes:

Information You Provide Directly

• Contact information (name, email address, phone number, company name)
• Communication data when you contact us through forms, email, or phone
• Project requirements and business information you share during consultations
• Account information if you create an account with us
• Payment information for our services (processed securely through third-party payment processors)

Information Collected Automatically

• Technical data including IP address, browser type, device information, and operating system
• Usage data such as pages visited, time spent on pages, and navigation patterns
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies (as detailed in our Cookie Policy)

How We Use Your Information

We process your personal data for various purposes based on different legal grounds under the General Data Protection Regulation (GDPR). How we use your information includes:

Service Provision (Contract Performance)

• Delivering our web retail solutions and services
• Processing and managing your projects
• Providing customer support and technical assistance
• Managing payments and billing

Legitimate Business Interests

• Improving our website functionality and user experience
• Analysing website usage and performance
• Developing new services and features
• Marketing our services to existing clients
• Protecting against fraud and security threats

Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Maintaining records for tax and accounting purposes

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in delivering our services (hosting providers, payment processors, analytics services)
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Protection: To protect our rights, property, or safety, or that of our clients or others
• Business Transfers: In connection with any merger, acquisition, or sale of assets (with appropriate data protection safeguards)

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations:

• Client Data: Maintained for the duration of our business relationship and up to 7 years after termination for legal and tax compliance
• Website Analytics: Typically retained for 26 months in accordance with Google Analytics standards
• Marketing Data: Retained until you withdraw consent or for 3 years from last interaction
• Legal Records: Retained as required by applicable laws and regulations

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or certification schemes

Your Rights

Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Request transfer of your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or +31 762657453. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure hosting and infrastructure partners

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or our data processing practices, or if you wish to exercise your rights, please contact us:

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.