Privacy Policy

1. Who We Are

Clear Observium is a residential energy assessment planning service based at 15 Market St, Galway, H91 TCX3, Ireland. We operate the website ClearObservium.info. For the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018, Clear Observium is the data controller for personal data collected through this website and in the course of providing our services.

If you have any questions about how we handle your personal data, please contact us at [email protected].

2. What Personal Data We Collect

We collect personal data in the following circumstances:

• Contact form submissions: When you complete the contact form on our website, we collect your name, email address, phone number, and the content of your message. You may also optionally provide information about your property type.
• Direct communications: When you contact us by phone or email directly, we collect the information you provide in those communications.
• Assessment appointments: When arranging and conducting a property assessment, we collect your name, contact details, and information about the property being assessed (address, construction details, and assessment findings).
• Website usage data: If you have consented to analytics cookies, we may collect anonymised data about how you use our website through third-party analytics tools.

3. Legal Basis for Processing

We process your personal data on the following legal bases under Article 6 of the GDPR:

• Legitimate interests (Article 6(1)(f)): To respond to enquiries you have sent to us, and to manage our business operations.
• Performance of a contract (Article 6(1)(b)): To deliver assessment services you have engaged us to provide.
• Consent (Article 6(1)(a)): For analytics cookies, where you have given explicit consent through our cookie consent mechanism.
• Legal obligation (Article 6(1)(c)): Where we are required to retain records to comply with Irish tax and business law.

4. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to enquiries submitted through our contact form or by direct communication
• To arrange and conduct property energy assessments
• To deliver written assessment reports and follow-up communications
• To maintain records of services provided for accounting and legal purposes
• To improve our website and services, where you have consented to analytics

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell or share your personal data with third parties for their own marketing purposes.

5. Data Retention

We retain personal data for as long as is necessary for the purposes for which it was collected, subject to the following:

• Enquiry data where no service is engaged: deleted or anonymised within 12 months of the last communication
• Assessment records: retained for seven years from the date of the assessment to comply with Irish tax law requirements
• Financial records: retained for seven years in accordance with Irish Revenue requirements

6. Data Sharing

We do not sell your personal data. We may share your data with the following categories of third parties only where necessary to provide our services:

• Email and communication service providers used to send and receive correspondence
• Cloud storage providers used to store assessment reports and business records, where appropriate data processing agreements are in place
• Professional advisors (accountants, solicitors) where legally required
• Irish Revenue Commissioners or other statutory bodies where legally required

Any third parties with whom we share data are required to process it in accordance with applicable data protection law.

7. Your Rights

Under the GDPR and Irish data protection law, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that inaccurate personal data be corrected.
• Right to erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within one month of receiving your request.

8. Complaints

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Data Protection Commission of Ireland:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie

9. Cookies

For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.